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Self-service plays a vital role in Patient Satisfaction
Patient service requests are a crucial part of a patient's journey in the hospital. As patients often find themselves in challenging situations, it is essential to set clear expectations. The first point of contact for most patients is with a Nurse, who has the power to create a lasting impression. Their responsiveness plays a significant role in determining whether a patient leaves the facility with a positive experience.
Fulfilling patient service requests involves both clinical and non-clinical tasks. However, with limited time, a packed schedule of clinical work, and staff shortages, the Nursing team faces a considerable challenge. One effective solution to overcome these obstacles is to automate patient service requests. Technology has evolved to facilitate a more engaged approach, allowing for self-service options. While the human touch remains critical, automated self-services help alleviate the burden on Nurses and empower patients to take control of their experience. By implementing automated self-service options, hospitals can also lower costs by efficiently scheduling resources, all while building patient trust.
Patients are, in essence, healthcare consumers, and it is reasonable for them to expect the use of technology during their stay. Health tech has become ubiquitous, especially among younger patient demographics, who are accustomed to check-in kiosks, online appointment scheduling, streaming entertainment, and digital health records. Although there are numerous self-service options available outside of the patient's room, there are still limited self-service options within the room. By integrating a system that includes service fulfillment at the bedside, hospitals can provide patients with an additional layer of convenience and comfort.
MediaCare's Service Request app is a fundamental component of its integration solutions, offering a range of patient-centric interactive modules. It goes beyond just facilitating patient service requests by providing detailed reporting, empowering administrators and department heads to effectively allocate resources. This wealth of information allows healthcare providers to model and enhance service experiences, ultimately improving patient satisfaction.
Ensure your patient service request app includes comprehensive reporting capabilities.
Empower patients to make non-clinical requests through their bedside interactive TV or digital whiteboard. From automated prescription fulfillment to requesting a visit from a chaplain or spiritual leader, patients can also schedule pet therapy sessions and room cleaning. They can even request a telemedicine video call with a clinician or order a meal from the comfort of their bedside. Need a blanket or pillow? Just send a request. Once a request is made, an automatic message is sent to the appropriate department, notifying them through their messaging system. Patients receive an acknowledgment when their request is received, allowing departments to schedule timely fulfillment.
Additionally, push service messages to patients via the bedside TV for seamless communication. Utilize video on the interactive TV or whiteboard for telehealth consultations, providing convenience and accessibility. And don't forget about the option for bedside meal ordering, adding another level of self-service convenience for patients.
With an integrated solution like MediaCare's Service Request app, you can streamline the patient experience while also reducing clinical burnout for nurses. Comprehensive reporting, customizable configurations, and support for staff needs make it the perfect tool for enhancing patient satisfaction and optimizing hospital operations. Learn more about how an integrated solution can revolutionize your organization and provide the best options for your patients.
Self-service plays a crucial role in ensuring patient satisfaction.
If you want to provide the best options for your patients and improve their overall experience, contact us to learn more about how an integrated solution can work for your organization.
Discover how self-service can revolutionize your hospital operations and enhance patient satisfaction.
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